About My Jewelry
I make all the jewelry listed on my web site. I employ unusual elements and many different techniques in making jewelry. I sometimes use vintage wool and antique buttons to complete a felted wool flower pin. When a piece of jewelry calls for glue, I use high quality jewelry glue, never hot glue. I strive for the unusual and enjoy mixing elements in my pins and beaded items. For some pieces, I maintain a more casual look by using raw brass, which naturally contains no nickel. Rubber stoppers are included with all my wire earrings.
Order Processing
When your order is received, it will be processed within ten business days. Most orders will ship sooner. If you pay with a personal
check, your check will be deposited immediately and the order will ship in ten business days.
Shipping/Handling
Most orders will be shipped via U. S. Postal Service Priority Mail. A flat rate of $4.00 will be charged for all orders.
Return Policy
Your complete satisfaction is my goal. If you are not completely satisfied with your purchase, please contact me within ten (10)
business days to arrange for an exchange or a refund of your purchase price.
Customer Privacy
When you purchase from or sign up for the mailing list at Heirlooms by Lana, we respect your right to privacy. Heirlooms by Lana will never sell or otherwise distribute your mailing/Email address, phone numbers, purchase history, or any personal information to any other company or person. The personal information you provide will be used only to help us to serve you better. We firmly believe in safety and privacy on the Internet and will not disclose the identity of our visitors without prior approval.
From time to time, Heirlooms by Lana may send you information on new products or specials. Only an email address will be used in these communications. E-mail addresses and other personal information about visitors to this site are known only when voluntarily submitted.
Security
Our shopping cart uses only the best encryption software in the industry, SSL. Rest assured that when asked for sensitive information to complete an order, such as credit card information, the information is encrypted and protected.
In addition to using SSL encryption to protect all customer information, we restrict all off-line information to our in-house billing office. All customer information is regarded with the highest security.
Thank you for your trust in Heirlooms by Lana. | 